Shipping, Returns & Exchanges
Online Sales Only - Does Not Apply to Wholesale Orders
WIG & HAIR TOPPERS
Returns will be accepted within 7 days from the delivery date with a restocking fee of 5% provided that the goods are not altered. The restocking fee will be waived if you speak with one of our Daniel Alain advisors prior to placing your order. Call 949.706.9880 to speak with an advisor.
Returned items may not be altered in any way. For Follea that includes:
• NO cutting of the lace front
• Inclusion of ALL tags originally affixed to the piece
• Returned in its original, unused, perfect and sellable condition
• Returned in its original packaging and FOLLEA box
Daniel Alain shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Daniel Alain provides a complimentary pre-paid mailing label in your package to attach to the outside of your return FedEx package. We recommend using the pre-paid label which provides tracking and insurance for your package.
Daniel Alain will not assume responsibility for reimbursement in the event the package is lost, stolen, damaged or mishandled 1) Prior to acceptance by FedEx when using the pre-paid label provided by Daniel Alain or 2) in the event that the pre-paid label provided by Daniel Alain is not used for the return shipment.
If you cannot find the pre-paid mailing label, please call 949.706.9880 or email Daniel Alain email@example.com for assistance.
If you choose to mail your return without the provided pre-paid label, we highly recommend insuring the product for the full value as Daniel Alain will NOT assume financial responsibility for returned items that are lost, stolen or damage when not shipped with the provided pre-paid mailing label.
If the conditions are met, Daniel Alain will refund you the full amount of the returned item minus the 5% restocking fee. Refund may take 5-7 business days from day of receipt.
Exchanges can be accepted within 7 days from delivery date and accepted for full value.
To process an exchange, you must speak with a customer care representative so we may best assist you in selected the best Daniel Alain piece for exchange. Please call 949.706.9880 or email firstname.lastname@example.org for assistance.
For exchanges, the 5% restocking fee will be waived, with the same return conditions stated above.
INTACT ANTI HAIR SHEDDING TREATMENT
You can try INTACT risk-free with our 30-day money back guarantee. We stand behind our products and want you to know, if you are not 100% satisfied, we will refund you the purchase price of 1 bottle, minus shipping, handling and any taxes applied. Valid for online orders only.
Simply return the unused portion of INTACT with proof of purchase (receipt/online invoice). Only one refund per customer is allowed. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please send returns along with invoice proof of purchase to:
INTACT, 520 Newport Center Dr., Ste 1420, Newport Beach, CA 92660
If you are having any trouble with your return, please contact customer service at 949.706.9880 or email email@example.com.
We offer FREE shipping in the continental US for any online orders over US $50. Orders under US $50 will ship with a flat-rate fee of $5.95. Our standard shipping method is FedEx Ground.
For orders to the US, standard shipping is FedEx Ground and your order will arrive approximately 3-5 business days from ship date. You may pay extra for expedited shipping. Shipments to Alaska, Hawaii and Puerto Rico can only be sent via FedEx standard shipping. Daniel Alain does not ship to freight forwarding companies or export agents. Expedited shipping options are also available for an additional fee. These options are listed at check out.
Your order will arrive approximately 3-5 business days from date of shipping. All orders, placed after noon PST will be processed the following business day despite the shipping method.
Does Daniel Alain ship to APO/military addresses?
At this time, Daniel Alain does not ship to APO/military addresses.
Does Daniel Alain ship to P.O. Boxes?
At this time, Daniel Alain does not ship to P.O. Boxes.
Does Daniel Alain ship internationally?
Yes, Daniel Alain does ship our Wigs and Topettes internationally, but we DO NOT currently ship Intact Anti Hair Shedding Treatment internationally.